Multi-tenant · Roadside · Dispatch

Road Doctor — Roadside Assistance, Reimagined

A multi-tenant roadside assistance platform for towing companies, auto clubs, insurers, and fleet operators.

Road Doctor gives you a fully branded roadside assistance experience end-to-end: customer apps, driver apps, and a dispatch console with real-time tracking, smart assignment, and tenant-aware pricing. Launch a modern “roadside help” product under your own brand in a fraction of the time.

Ideal buyers

Towing networks, car clubs, insurers, mobility startups, fleet operators, and city programs.

Highlights

Branded apps, live maps, smart dispatch, multi-tenant pricing, payments, analytics, and more.

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Overview

What Road Doctor does

Road Doctor connects stranded drivers with the right providers in minutes. Customers tap “I need help”, confirm the issue type and vehicle, and watch as a nearby driver is dispatched to their GPS location. Behind the scenes, dispatchers and automation balance workloads, optimize routes, and keep everyone informed.

The problem it solves

Roadside assistance is often fragmented across call centers, paper processes, and legacy systems. Response times suffer, customers get frustrated, and operators lack visibility. Road Doctor offers a unified, mobile-first platform that modernizes roadside operations while preserving your brand and existing partner network.

Key features

Everything you need to run a scalable roadside assistance network.

📱 Customer app

One-tap request with automatic GPS location.
Issue types: flat tire, jump start, tow, fuel, lockout, custom.
Live tracking of assigned driver and ETA.
In-app chat and photo uploads for additional context.

🚚 Driver app

Job queue with statuses and route details.
Navigation via Google Maps or preferred mapping app.
On-scene actions, notes, and proof-of-service photos.
Earnings view with payouts and history.

🖥 Dispatch & admin console

Real-time map of active jobs, drivers, and open requests.
Manual and semi-automatic job assignment.
Tenant management (brands, regions, SLAs, contracts).
Reports on response time, completion, revenue, and NPS.

🏢 Multi-tenant & white-label

Per-tenant branding (logo, colors, wording).
Per-tenant pricing, coverage zones, and providers.
Strict tenant data isolation enforced in Firestore rules.
Optional tenant self-service configuration tools.

Architecture & project structure

Built for modularity, multi-tenant operations, and real-time visibility.

road-doctor/
├─ lib/
│  ├─ main.dart                    # App bootstrap
│  ├─ app.dart                     # Root MaterialApp / Router
│  ├─ router/                      # Routes & navigation
│  ├─ features/
│  │  ├─ auth/                     # Auth flows & roles
│  │  ├─ customer_request/         # Request assistance flow
│  │  ├─ tracking/                 # Maps, ETAs, geofencing
│  │  ├─ driver/                   # Driver jobs & navigation
│  │  ├─ dispatch/                 # Dispatch console logic
│  │  ├─ payments/                 # Pricing & checkout
│  │  ├─ tenants/                  # Tenant config & branding
│  │  └─ analytics/                # Dashboards & exports
│  └─ shared/                      # UI kit, theme, helpers
└─ functions/                      # Firebase Functions for backend workflows

The repo can be split into multiple Flutter packages (e.g. `road_doctor_core_package`, `road_doctor_customer_app_package`, `road_doctor_driver_app_package`) if you prefer a package-based architecture similar to your other platforms.

Tech stack

Modern, mobile-first and ready for production from day one.

Layer	Technology
Frontend	Flutter (Dart) for iOS/Android and optional Web.
Backend	Firebase Auth, Firestore, Storage, Cloud Functions, FCM.
Maps & Routing	Google Maps, geocoding, reverse-geocoding, distance matrix.
Payments	Stripe, PayPal, or local payment providers.
Multi-tenant	Tenant configs + Firestore rules scoped by `tenantId`.

Getting started (developer)

Bring up Road Doctor locally and plug in your own Firebase project.

# Clone the repo
git clone https://github.com/YOUR_ORG/road-doctor.git
cd road-doctor

# Install dependencies
flutter pub get

# Run the app
flutter run

Security & isolation

Role-based access (customer, driver, dispatcher, tenant admin, super admin).
Tenant-scoped Firestore reads/writes using `tenantId` and custom claims.
Audit logging for job lifecycle events and configuration changes.
Optional data retention policies per tenant or region.

Interested in Road Doctor?

Tell us about your roadside or mobility use case and we’ll share a tailored briefing, technical architecture, and licensing options.